You will be entitled to a full refund in the following circumstances:
1. It has been more than 75 days since the date of purchase and the product has not been delivered yet. Under certain circumstances, this period may be temporarily extended. Before your order is accepted, you will be notified of any such delays.
2. The quality of the product is significantly lower than the website or the relevant product description on the website (the item is defective, damaged (if such conditions are not specified in the description) or the information provided in the description
is actually incorrect) application, you cannot Enjoy the product normally.
3. You have changed your purchase idea within 14 days after receiving the product, and you have not used the product or did anything to prevent it from being sold as a new product. Please note that you must return each item in the same state as when you
received it. This means that new items must be returned in a brand new, unused and complete form. The used items must not show any signs of additional use or damage.
You should return the product to the merchant. Before you return the product, please do not forget to contact our customer support team to clarify the return address, otherwise we reserve the right to reject your refund request. A refund can only be considered
after the support team has received the proof of return. Our goal is to respond to all requests within 48 hours of receipt.
Unless a defective product is received, the following products cannot be returned:
1. For health protection or hygiene reasons, you open the goods after delivery that is not suitable for return, or goods that are inseparable from other items after delivery;</p>
2. Sealed audio or video recording or sealed software (including video games), if you open the package after delivery;</p>
3. Products manufactured according to your specifications or clearly personalized, especially personalized and handmade products;
4. Commodities that may deteriorate or expire quickly;</p>
5. A service, if the supplier has fully fulfilled it and you accept it when you place the order, the supplier can start delivering it, and you cannot cancel it once the delivery starts;
6. Digital content (including applications, digital software, e-books, MP3, etc.) is not provided on tangible media (such as CD or DVD). If you accept the supplier when you place an order, you can start delivery, and once the delivery starts, you cannot
Products damaged due to abuse or negligence (exposure to chemicals, corrosive substances, open flames, high temperatures, sharp objects, etc.) and/or misuse or activities for unintended use cannot be returned.
We do not bear the shipping cost of the return.